Personal Data Protection Statement

General Principles

We recognise that personal information should be handled transparently and securely. Our procedures are intended to ensure that data is used for legitimate and clearly defined purposes.

Types of Data

Information processed by us may include identification details, contact information, correspondence, account records, transaction information and technical data associated with online activity.

Why We Process Data

Personal information may be required to fulfil requests, provide customer support, maintain records, operate online functions and protect our services against inappropriate activity.

Keeping Information Accurate

We aim to maintain reliable records. If information we hold is inaccurate or needs updating, customers may contact us to request an appropriate amendment.

Data Security

We use reasonable safeguards designed to protect information against unauthorised access, misuse, destruction and accidental disclosure.

External Processing

Certain business functions may be supported by specialist providers. Where personal information is involved, access is restricted to the information required to complete the relevant function.

Retention and Disposal

The length of time information is retained depends on its purpose and any applicable statutory or operational requirements.

Individual Rights

Where provided by UK law, individuals may exercise rights relating to access, correction, objection, deletion and restriction of processing.